Managed IT

At ServiceKey, we understand the mechanics of business as well as technology. We assess your company's existing systems, troubleshoot issues and anticipate future needs to position your business for success.

Our approach to managed IT services focuses on delivering the highest levels of availability and security, from user end-points such as laptops, desktops and smart-phones to servers, virtualization, cloud computing and IT optimization — we monitor your entire network both onsite and off premise.

Effectively protecting an organization’s most critical assets is a 24x7 job that demands the right combination of people, processes and technology. For many organizations, this equates to various dedicated full-time employees who are highly specialized in areas like perimeter security, data security, compliance and forensic skills. ServiceKey’s 24x7 Managed Services leverages the most appropriate technologies, professional staff and proprietary management methodology to protect an organization’s most critical assets.


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Leverage our solutions

Vendor Management

ServiceKey’s vendor management simplifies the management of your multiple vendor service contracts, improves your asset visibility, streamlines your help desk requests while reducing your current management cost. You will have the option of placing all of your services calls through our call center or through our web-based portal. Our help desk service will provide you with a single focal point that is your advocate.

Monitoring

Get a clear picture of IT applications and infrastructure without allocating resources for expensive tools. We'll help you stay ahead of performance issues that impact service delivery. Get visibility into your network, applications and infrastructure to help you proactively address IT issues that cause frustration and unplanned downtime.

Security

ServiceKey effectively protects an organization’s most critical assets which requires a 24x7 effort with the right combination of people, processes and technology in place. For many organizations, this equates to numerous dedicated full-time employees who are highly specialized in areas like perimeter secxrity, data security, compliance and forensic skills. ServiceKey’s 24x7 managed security services leverages the most appropriate technologies, professional staff and unique management methodology to protect your most critical assets.

Maintenance

ServiceKey’s maintenance support philosophy is about our focused commitment to customers and the high priority we provide to maximizing their uptime. You will notice the dedication in every aspect of our partnership, through the exceptional customer experience, service deliverables and refined operational efficiencies.

Help Desk

ServiceKey offers help desk service that is available 24x7x365. All calls are answered by a live representative and our help desk is fully staffed with certified technicians and supported by teams of experienced engineers. Our Offices are located in North America so you are always guaranteed U.S. based support.

Cloud

Cloud solutions provide your business with a secure way to access your data from anywhere that is scalable to your needs. We enable organizations to transform their business by gaining a competitive advantage through utilizing the cloud for secure, on-demand access to applications, data and services. ServiceKey will help you determine the best cloud solution for your business.

Deskside Services

With a great deal of experience and a multitude of certifications, ServiceKey is able to successfully provide companies an end-to-end deskside service solution. Integrated into our help desk, we can provide your business with a complete computing support model. Whether it is full time, dedicated on-site support for critical locations, remote Tier 2 support or as needed dispatch support our goal is to meet the wide-ranging needs of your employees.

IMAC

As more businesses focus on building an effective IT infrastructure, the need for IMAC services is increasingly felt. Information Technology is constantly going through quick and relentless transformations. System upgrades and reconfigurations, numerous revisions to IT systems and physical relocation of equipment to meet operational demands are just a few of the growing pains businesses face. This is why organizations look for comprehensive solutions that can help them deal with the constant evolution in the IT sector, in an orderly and cost-effective way.

Medical Imaging

ServiceKey provides IT solutions to healthcare organizations that substantially reduce IT costs without sacrificing service. Our 24x7 medical IT solutions offer proactive problem management through intelligent monitoring and remote access. Highly trained staff, experienced on a variety of medical devices, ensure your systems will remain up and running when you need them most.

solutions in action

Cost reduction through a complete IT Managed Service offering

Challenge

For several years a packaging manufacturing firm had been paying top dollar for hardware maintenance from two separate companies; a hardware support contract from one company, as well as a system administrator service contract with another company. This legacy environment was costing them well over $175,000 per year to support.

Solution

After a thorough hardware and systems analysis, ServiceKey developed a program that not only brought the cost down by 53% but help improved overall network performance and security. “We have increased our system speed and capacity two-to-three fold since they have taken over the data center. Our system downtime has been reduced to scheduled downtimes and they help with IT strategic planning as part of their managed service,” states their satisfied CTO.

Results

ServiceKey provides a cost reduction of 53% with an annual Savings of $87,750. We simplified contract management through ServiceKey Managed Services, reduced downtime, increased infrastructure security and improved overall customer satisfaction.

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