Help Desk

Staffed with Expert IT Professionals, our US-based Help Desk Solves Problems Quickly

ServiceKey operates help desk centers using ISO best-practices and advanced IT management toolsets. With over 90% of all help desk service calls are answered within 30 seconds, you are never left hanging on hold like other companies. Since we aren't just in the business of help desk, we can offer you customized service levels to fit your needs. For incidents that can’t be resolved by our remote services team, we will leverage our on-site services to dispatch one of our experienced engineers. We’ve got you covered.

Our help desk is staffed with Tier 1-4 IT engineers experienced in dealing with a variety of complex issues. Our trained IT professionals use refined processes and systems to resolve your IT problems quickly. You get quicker resolutions, less downtime and more productivity.

By leveraging our help desk services, organizations avoid spending time and resources on training, expensive trouble ticket systems and support costs for IT infrastructure. Our goal is to help you leverage technology to be more productive.


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Help Desk Solutions

Multi-Lingual
Level 1-4 Technical
Flexible SLA
24x7x365 US Based
End point to data center
Maintenance
Server, Storage and Network Support
Warranty/Post Warranty Support
Network Monitoring and Reporting
Onsite Repair
Parts and Logistics
Network and Data Security
Computer Forensics
Data Center Services
Project Management

solutions in action

US-Based National Telecommunications Provider

Challenge

One of the largest telecommunications providers in the United States was seeking a partner to manage its technology infrastructure support services and helpdesk across multiple locations nationwide. Because they frequently acquired other telecommunications companies, the chosen partner would serve as a single point of contact for all its technology vendors, managing support issues, both in and out of warranty.

Solution

ServiceKey was selected due to our extensive experience and ability to manage all aspects of technology support on a national level. We gained a thorough understanding of the complexity of the customer’s infrastructure and the need to account for each piece of equipment and its warranty status. ServiceKey created a web-based portal to track all service events and equipment status. As the single point of contact for all services, we managed every vendor and provided dedicated, onsite support with 20-minute response times and a 4 hour SLA.

Results

ServiceKey improved IT and end user customer satisfaction, consolidated technology support and management services, reducing cost and business complexity, provided help desk and dedicated onsite technology support service engineers with more than 98% SLA attainment.

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